What happens if I violate the Terms of Service?

Violations may result in warnings, temporary suspension, or permanent account termination, depending on severity. Serious violations (fraud, illegal activity, harassment) result in immediate termination. We'll notify you of violations when possible and give you a chance to correct minor issues.

Can I cancel my subscription at any time?

Yes, you can cancel anytime through your account settings. Your subscription remains active until the end of your current billing period. No refunds are provided for partial months, but you retain access to paid features until the period ends.

Who owns the content I upload to UGC Buy?

You retain ownership of all content you upload. By using our platform, you grant us a license to display, store, and process your content solely to provide our services. We never claim ownership of your reviews, videos, or other user-generated content.

Am I responsible for content posted by creators I hire?

Yes, as the hiring party, you're ultimately responsible for ensuring content complies with applicable laws and regulations. However, creators also agree to our terms and are individually responsible for the content they create. Review all content before using it in your marketing.

What payment methods does UGC Buy accept?

We accept major credit cards (Visa, Mastercard, American Express) and debit cards through our secure payment processor. Enterprise customers may arrange for invoice billing. All payments are processed securely and encrypted.

Are there refunds if I'm not satisfied?

We offer a 14-day money-back guarantee for new customers. If you're not satisfied within the first 14 days of your initial subscription, contact support for a full refund. After that, no refunds are provided for early cancellation, though you can cancel anytime to prevent future charges.

Can I transfer my account to someone else?

No, accounts are non-transferable. If your business is sold or restructured, contact our support team to discuss options. We may allow data migration to a new account under certain circumstances.

Terms of Service - Legal Agreement

Acceptance of Terms

By accessing and using UGC Buy ("the Service"), you accept and agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use the Service. These Terms apply to all users, including browsers, customers, creators, and contributors.

Eligibility

To use UGC Buy, you must:

Be at least 16 years of age (or 18 in some jurisdictions)
Have the legal authority to enter into a binding contract
Not be prohibited from using the Service under applicable laws
Provide accurate and complete registration information

Account Registration and Security

When creating an account:

You must provide truthful, accurate, and current information
You're responsible for maintaining the confidentiality of your password
You're responsible for all activities that occur under your account
You must notify us immediately of any unauthorized use
We reserve the right to disable any account at our discretion

Acceptable Use Policy

You agree NOT to:

Violate any applicable laws or regulations
Post false, misleading, or fraudulent reviews
Harass, abuse, or harm other users
Upload malicious software, viruses, or harmful code
Attempt to gain unauthorized access to our systems
Scrape or harvest data from the platform
Impersonate others or misrepresent your affiliation
Post content that infringes intellectual property rights
Use the Service for spam or unsolicited marketing
Manipulate or game review ratings artificially

Content Ownership and Licensing

Your Content: You retain all ownership rights to content you upload. By posting content, you grant UGC Buy a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, publish, and display your content solely to provide and improve our services.

Our Content: All UGC Buy branding, logos, software, and platform features are owned by us and protected by copyright and trademark laws. You may not use our intellectual property without permission.

Payment Terms

Subscription Plans: Paid plans are billed monthly or annually in advance
Auto-Renewal: Subscriptions automatically renew unless canceled
Price Changes: We may change prices with 30 days' notice
Refunds: 14-day money-back guarantee for new customers only
Late Payments: Accounts with overdue payments may be suspended
Taxes: You're responsible for applicable sales tax and VAT

UGC Marketplace Terms

For creator-brand transactions:

UGC Buy acts as a platform connecting brands and creators
Payment terms and deliverables are agreed upon between parties
Creators are independent contractors, not UGC Buy employees
Brands must review and approve content before use
Disputes between brands and creators should be resolved directly
UGC Buy may mediate disputes but is not liable for outcomes

Disclaimer of Warranties

The Service is provided "as is" without warranties of any kind. We don't guarantee uninterrupted, error-free, or secure operation. We're not responsible for user-generated content or third-party integrations. Use the Service at your own risk.

Limitation of Liability

To the maximum extent permitted by law, UGC Buy shall not be liable for indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, or goodwill. Our total liability is limited to the amount you paid us in the past 12 months, or $100, whichever is greater.

Termination

Either party may terminate this agreement:

By You: Cancel your subscription anytime through account settings
By Us: We may suspend or terminate accounts that violate these Terms
Effect of Termination: You lose access to paid features; your data may be deleted after 30 days

Governing Law and Disputes

These Terms are governed by the laws of the jurisdiction where UGC Buy is incorporated. Any disputes shall be resolved through binding arbitration, except for intellectual property claims. You agree to waive the right to participate in class actions.

Changes to Terms

We may update these Terms from time to time. Material changes will be notified via email or platform announcement at least 30 days before taking effect. Continued use after changes indicates acceptance.

Contact

For questions about these Terms:

Legal: [email protected]
General Support: [email protected]

Terms of Service